Question 1

How fast are orders shipped?

Accepted Answer

Orders are shipped twice a week, unless otherwise notified. Express orders are shipped same day or next day depending on when the order is received. If you have not received your order within 14 days, please contact us.

Question 2

What is your refund/return policy?

Accepted Answer

Please choose your Divas carefully as refunds or exchanges are only given for damaged or faulty products. Our products are all packaged carefully to ensure they reach you safely. In the event that your item is damaged, please contact us asap.

Question 3

Do you ship worldwide?

Accepted Answer

We can ship our products overseas.
However, please be aware the cost to ship our melamine plate sets can be quite expensive.
Our Diva tea towels are easily shipped and are more affordable.
Please contact us if you have an enquiry regarding international shipping and costs.

Question 4

Are the melamine plates safe for food?

Accepted Answer

Yes they are. They are BPA free, non-toxic, are 100% safe for food and dishwasher safe. Do not use in Microwave.

Question 5

Are Diva Plates an environmentally friendly company?

Accepted Answer

Diva Plates tries to be as environmentally friendly as possible. We try to use as many recycled and eco products in our packaging and in the making of our products and we will continue to always find ways to improve on this.  
Being a small Australian business ourselves, we believe in supporting other Australian businesses - especially small ones. Unless impossible, all of our products are designed, created and made in Australia.

Question 6

Where are your melamine plates made?

Accepted Answer

Our Diva melamine plates unfortunately fell in to the impossible to be made in Australia category. We tried and tried and researched and researched ways of producing these plates in Australia, but it was not possible to do in a remotely cost effective way.  With the plates having to be made overseas, in China, we selected a manufacturer that had already implemented and was striving to continually improve their environmental policies and credentials.

Question 7

Why are the tea towels microfibre not cotton?

Accepted Answer

We decided to go with microfibre and not cotton after a great deal of research. Although microfibre is inorganic and does not biodegrade, it does have plenty of green credentials on its side. 
Although cotton is biodegradable, environmentally speaking, the cotton industry is one of the dirtiest in the world. The cotton industry uses large amounts of synthetic fertilisers and pesticides and these end up polluting the waterways, contribute to greenhouse gas emissions and ruin the soil. Cotton is also a large contributor to water scarcity. It takes over 5,000 gallons of water to produce enough cotton to make just one t-shirt! And organic cotton uses even more water than conventional cotton.
Microfibre also does not contribute to the deforestation of forests.
Microfibre can be washed 200-300 times before starting to lose its effectiveness, where cotton is 20-30 times.  This helps retain the quality of the printed art and strength of colour on the tea towel.
Therefore, when considering all these factors, we decided to go with the microfibre tea towels.

Question 8

Where are your tea towels made?

Accepted Answer

Our tea towels are designed and Made in Australia. 
We believe in supporting and using Australian goods, and businesses where possible.

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